{"id":219935,"date":"2026-08-11T17:17:53","date_gmt":"2026-08-11T17:17:53","guid":{"rendered":"https:\/\/wandsworthphysiotherapy.co.uk\/?page_id=219935"},"modified":"2026-08-11T17:19:23","modified_gmt":"2026-08-11T17:19:23","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/wandsworthphysiotherapy.co.uk\/terms-and-conditions\/","title":{"rendered":"Pricing Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"219935\" class=\"elementor elementor-219935\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b633a6d e-flex e-con-boxed e-con e-parent\" data-id=\"b633a6d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25cc883 elementor-widget__width-initial text-yellowgreen elementor-widget elementor-widget-heading\" data-id=\"25cc883\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d479b5d e-flex e-con-boxed e-con e-child\" data-id=\"d479b5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca7ace1 elementor-widget elementor-widget-template\" data-id=\"ca7ace1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"2690\" class=\"elementor elementor-2690\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b001758 e-con-full e-flex e-con e-child\" data-id=\"5b001758\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91840c8 btn-primary elementor-align-justify elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"91840c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wandsworthphysiotherapy.gettimely.com\/book\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"45\" viewBox=\"0 0 48 45\" fill=\"none\"><path d=\"M25.7159 1.1582L27.4973 6.63488C30.3734 15.4771 38.159 21.8171 47.4004 22.8426V22.8426V22.8426C38.2073 23.6394 30.3933 29.8819 27.5859 38.672L25.7159 44.5271\" stroke=\"white\" stroke-width=\"2\"><\/path><path d=\"M47 22.8691L-2.38419e-07 22.8691\" stroke=\"white\" stroke-width=\"2\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book an appointment<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-534ddd1 e-flex e-con-boxed e-con e-parent\" data-id=\"534ddd1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2508727 mb-15 elementor-widget elementor-widget-text-editor\" data-id=\"2508727\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Wandsworth Physiotherapy \u2013 Terms and Conditions<\/h1><p>These Terms and Conditions explain how appointments, payments, cancellations, insurance claims and clinical services are managed at Wandsworth Physiotherapy. They are intended to help appointments run smoothly, clarify expectations and ensure that all Clients understand how the clinic operates before booking or attending treatment.<\/p><p>By booking, attending, or paying for an appointment, Clients agree to these Terms and Conditions.<\/p><h2>Introduction<\/h2><p>These Terms and Conditions govern all appointments, consultations, treatments, and services provided by Wandsworth Physiotherapy (&#8220;the Provider&#8221;). By booking, attending, or paying for an appointment, Clients agree to be bound by these Terms and Conditions.<\/p><p>These Terms and Conditions should be read alongside the Provider\u2019s Consent to Treatment Agreement and Privacy Policy.<\/p><h2>Appointments and Consultations<\/h2><p>Clients are responsible for selecting and booking the appropriate appointment type, whether booked online, by telephone, email, or in person.<\/p><p>Our reception and administrative team are not clinicians and cannot diagnose conditions, medically triage injuries, determine treatment suitability, or guarantee treatment outcomes prior to assessment. Any information provided before an appointment is general guidance only and should not be interpreted as medical advice or confirmation that a specific treatment will be appropriate or delivered.<\/p><p>If a Client is unsure which appointment type to book, the Client is responsible for seeking clarification before confirming the booking.<\/p><p>All initial appointments \u2014 including:<\/p><ul><li>a Client\u2019s first visit to the clinic; or<\/li><li>any return visit relating to a new condition, injury, symptom, body part, or service<\/li><\/ul><div>\u00a0<\/div><p>\u2014 are consultations.<\/p><p>The purpose of the consultation is to:<\/p><ul><li>assess the Client\u2019s condition;<\/li><li>establish whether treatment is clinically appropriate;<\/li><li>determine whether the Provider is able to offer treatment safely and effectively; and<\/li><li>formulate an appropriate management plan.<\/li><\/ul><div>\u00a0<\/div><p>In the vast majority of cases, treatment will also be provided during the consultation. However, treatment cannot be guaranteed prior to assessment. Following assessment, the Provider may determine that:<\/p><ul><li>treatment is not clinically appropriate;<\/li><li>further investigations or medical review are required;<\/li><li>onward referral is more appropriate; or<\/li><li>the condition falls outside the Provider\u2019s scope of practice.<\/li><\/ul><div>\u00a0<\/div><p>Where a consultation has taken place, the consultation is deemed to have been delivered in full, regardless of whether hands-on treatment, rehabilitation, acupuncture, injection therapy, or other interventions are ultimately provided.\u00a0 Consultation fees are therefore non-refundable.<\/p><p>Insurance-funded appointments are generally 30 minutes. Self-funding appointments may be 30 or 60 minutes depending on the service selected.<\/p><p>Appointments are delivered according to the duration booked and paid for. Once within the 24-hour cancellation period, appointments cannot be shortened and unused appointment time cannot be refunded.<\/p><p>Appointment time includes:<\/p><ul><li>face-to-face assessment and treatment;<\/li><li>clinical reasoning and treatment planning;<\/li><li>writing clinical notes;<\/li><li>producing reports or referral letters;<\/li><li>preparing exercise programmes; and<\/li><li>other administrative tasks directly relating to the Client\u2019s episode of care.<\/li><\/ul><div>\u00a0<\/div><p>These activities form part of the booked appointment time and may be completed without the Client being physically present in the room. Therapists cannot provide care, administrative work, exercise planning, or correspondence relating to a Client\u2019s case outside the booked session time unless separately agreed and paid for.<\/p><p>Clients are expected to arrive on time. If a Client arrives late, treatment time may be reduced to avoid disrupting subsequent appointments. The full appointment fee will still apply.<\/p><p>By attending an appointment, the Client consents to receiving assessment and treatment from any practitioner engaged by the Provider. Clients may withdraw consent to treatment at any time. Treatment outcomes vary between individuals and cannot be guaranteed.<\/p><p>The Provider accepts no liability for worsening symptoms, failed outcomes, or recurrence of symptoms in the absence of negligence.<\/p><p>Clients agree to follow clinical advice, including recommended treatment frequency and prescribed exercises, to maximise the likelihood of successful outcomes.<\/p><p>Wandsworth Physiotherapy may utilise voice-to-text artificial intelligence software and related digital technologies to assist with:<\/p><ul><li>clinical note transcription;<\/li><li>drafting referral letters;<\/li><li>preparing reports;<\/li><li>producing exercise programmes;<\/li><li>generating clinical summaries; and<\/li><li>other administrative or communication tasks connected to a Client\u2019s care.<\/li><\/ul><div>\u00a0<\/div><p>Any recordings used for transcription purposes are anonymised where reasonably possible and deleted after 30 days. All clinical documentation remains reviewed and approved by the treating clinician.<\/p><h2>Fees and Payment<\/h2><p>All appointments must be secured with payment details at the time of booking. Clients agree to provide valid payment information to be securely stored using the Provider\u2019s payment processing systems. All fees are payable upon request.<\/p><p>If payment is not made when due:<\/p><ul><li>the Provider reserves the right to suspend further appointments;<\/li><li>outstanding balances may be referred to debt recovery or collection services; and<\/li><li>Clients remain liable for any additional recovery or administrative costs incurred.<\/li><\/ul><div>\u00a0<\/div><p>Where a refundable appointment payment is returned following cancellation outside the cancellation window, a 1.9% administration fee may be deducted from the refunded amount to cover third-party payment processing costs.<\/p><p>Where an appointment, consultation, or service has been delivered, fees are non-refundable. Once inside the cancellation window, appointments cannot be shortened and no refunds will be issued for unused appointment time.<\/p><h2>Cancellation and Rescheduling Policy<\/h2><p>Clients must provide a minimum of 24 hours\u2019 notice to cancel, alter, or reschedule an appointment. Appointments cancelled with less than 24 hours\u2019 notice, or appointments not attended, will be charged in full. Clients authorise the Provider to charge the stored payment method for these amounts.<\/p><p>Once an appointment falls within the 24-hour cancellation period:<\/p><ul><li>appointment duration cannot be reduced;<\/li><li>unused appointment time cannot be credited or refunded; and<\/li><li>treatment plans cannot be retrospectively altered to reduce fees.<\/li><\/ul><h2>Medical Insurance<\/h2><p>Clients remain personally responsible for all treatment costs incurred with the Provider, including where private medical insurance is used. Any excess, shortfall, rejected claim, non-payment, or fee not covered by the insurer remains payable by the Client. The Provider may charge the Client\u2019s stored payment method where outstanding amounts remain unpaid.<\/p><p>Clients are responsible for:<\/p><ul><li>obtaining insurer authorisation;<\/li><li>confirming the number of sessions authorised;<\/li><li>confirming which body part or condition is covered;<\/li><li>confirming whether the treating practitioner is recognised by the insurer; and<\/li><li>ensuring sufficient cover exists before attending appointments.<\/li><\/ul><div>\u00a0<\/div><p>Any appointments attended before valid insurance details are provided are treated as self-funding appointments between Client and Provider and are non-refundable.<\/p><p>Authorisation codes generally apply to a single body part or condition. Additional conditions or body parts may require separate authorisation.<\/p><p>The Provider is not responsible for:<\/p><ul><li>insurer administration errors;<\/li><li>inaccurate information provided by insurers;<\/li><li>misunderstandings between insurers and Clients;<\/li><li>changes to insurance cover; or<\/li><li>insurer refusal to reimburse treatment.<\/li><\/ul><div>\u00a0<\/div><p>All practitioners engaged by the Provider are appropriately qualified, registered, and legally entitled to practise. Insurance reimbursement remains subject to the insurer\u2019s own recognition policies.<\/p><p>Private medical insurers do not cover late cancellations or missed appointments. Appointments cancelled with less than 24 hours\u2019 notice, or not attended, become the personal financial responsibility of the Client and are charged at the Provider\u2019s standard self-funding rate.<\/p><h2>Clinical Expectations and Outcomes<\/h2><p>The Provider cannot guarantee treatment outcomes, recovery times, symptom resolution, or suitability for specific activities. Clinical recommendations are based on professional opinion using the information available at the time of assessment.<\/p><p>Clients are responsible for:<\/p><ul><li>providing accurate and complete medical information;<\/li><li>informing the Provider of changes in symptoms or medical status;<\/li><li>following prescribed rehabilitation advice; and<\/li><li>attending recommended reviews where clinically appropriate.<\/li><\/ul><div>\u00a0<\/div><p>Failure to follow clinical recommendations may impact treatment outcomes. The Provider reserves the right to decline, discontinue, or modify treatment where clinically appropriate.<\/p><h2>Behaviour and Conduct<\/h2><p>The Provider operates a zero-tolerance policy toward:<\/p><ul><li>abusive behaviour;<\/li><li>threatening conduct;<\/li><li>harassment;<\/li><li>discrimination;<\/li><li>aggressive communication; or<\/li><li>inappropriate behaviour toward staff or practitioners.<\/li><\/ul><div>\u00a0<\/div><p>The Provider reserves the right to terminate appointments or refuse ongoing treatment where such behaviour occurs. Charges for booked appointments will still apply.<\/p><h2>Privacy and Data Protection<\/h2><p>The Provider processes personal information in accordance with applicable UK data protection legislation. Further information regarding the collection, storage, and processing of personal data is available within the Provider\u2019s Privacy Policy.<\/p><p>Clients confirm that:<\/p><ul><li>the personal information provided belongs to them; and<\/li><li>they are not using another person\u2019s details to obtain services,<\/li><\/ul><div>\u00a0<\/div><p>except where a parent or legal guardian is booking for a child under 16 years old.<\/p><p>The Provider accepts no liability arising from fraudulent or unauthorised use of another individual\u2019s personal information.<\/p><h2>Complaints, Feedback and Governance<\/h2><p class=\"isSelectedEnd\">Wandsworth Physiotherapy is committed to providing a high standard of care and service. We welcome feedback and take all concerns seriously, as they help us improve our services.<\/p><h3>How to raise a concern or complaint<\/h3><p class=\"isSelectedEnd\">If you are unhappy with any aspect of your care or experience, you can raise your concern by speaking to a member of the clinic team or by contacting us in writing via email or post.<\/p><h3>What happens next<\/h3><ol start=\"1\" data-spread=\"true\"><li><strong>Acknowledgement<\/strong><br \/>We will acknowledge receipt of your complaint within 3 working days.<\/li><li><strong>Investigation<\/strong><br \/>Your complaint will be reviewed by an appropriate member of the management team who was not directly involved in your care where possible. This may include reviewing clinical notes and speaking with the clinician(s) involved.<\/li><li><strong>Response<\/strong><br \/>We aim to provide a full written response within 20 working days. If we are unable to meet this timeframe, we will contact you to explain the reason for the delay and provide an updated timescale.<\/li><li><strong>Outcome<\/strong><br \/>We will explain the findings of our investigation and, where appropriate, outline any actions taken as a result of your complaint.<\/li><\/ol><h3>Further steps<\/h3><p class=\"isSelectedEnd\">If you remain dissatisfied after our final response, you may wish to seek advice from the relevant professional or regulatory body, such as the Chartered Society of Physiotherapy or the Health and Care Professions Council.<\/p><p>We use feedback and complaints to review and improve our clinical and operational processes wherever possible.<\/p><h2>General Terms<\/h2><p>The Provider reserves the right to amend these Terms and Conditions at any time. The latest version will always be available on the Provider\u2019s website. These Terms and Conditions are governed by the laws of England and Wales. By booking or attending appointments with the Provider, Clients confirm that they have read, understood, and accepted these Terms and Conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8d9807f e-grid e-con-full e-con e-child\" data-id=\"8d9807f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-282418f elementor-widget elementor-widget-image\" data-id=\"282418f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"225\" height=\"225\" src=\"https:\/\/wandsworthphysiotherapy.co.uk\/wp-content\/uploads\/2022\/03\/hcpc.avif\" class=\"attachment-full size-full wp-image-2391\" alt=\"\" srcset=\"https:\/\/wandsworthphysiotherapy.co.uk\/wp-content\/uploads\/2022\/03\/hcpc.avif 225w, 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data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"225\" height=\"225\" src=\"https:\/\/wandsworthphysiotherapy.co.uk\/wp-content\/uploads\/2022\/03\/wandsworth.avif\" class=\"attachment-full size-full wp-image-2390\" alt=\"\" srcset=\"https:\/\/wandsworthphysiotherapy.co.uk\/wp-content\/uploads\/2022\/03\/wandsworth.avif 225w, https:\/\/wandsworthphysiotherapy.co.uk\/wp-content\/uploads\/2022\/03\/wandsworth-150x150.jpg 150w\" sizes=\"(max-width: 225px) 100vw, 225px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b134f3d btn-primary elementor-align-justify elementor-widget__width-initial elementor-widget elementor-widget-global elementor-global-2753 elementor-widget-button\" data-id=\"b134f3d\" data-element_type=\"widget\" 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now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions Wandsworth Physiotherapy \u2013 Terms and Conditions These Terms and Conditions explain how appointments, payments, cancellations, insurance claims and clinical services are managed at Wandsworth Physiotherapy. They are intended to help appointments run smoothly, clarify expectations and ensure that all Clients understand how the clinic operates before booking or attending treatment. By booking, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-219935","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/wandsworthphysiotherapy.co.uk\/wp-json\/wp\/v2\/pages\/219935","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wandsworthphysiotherapy.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wandsworthphysiotherapy.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wandsworthphysiotherapy.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wandsworthphysiotherapy.co.uk\/wp-json\/wp\/v2\/comments?post=219935"}],"version-history":[{"count":0,"href":"https:\/\/wandsworthphysiotherapy.co.uk\/wp-json\/wp\/v2\/pages\/219935\/revisions"}],"wp:attachment":[{"href":"https:\/\/wandsworthphysiotherapy.co.uk\/wp-json\/wp\/v2\/media?parent=219935"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}